Frequently Asked Questions

Here are some of the most popular Video Brochures Questions we get asked.  If you can’t see your question here, please don’t hesitate to give us a call or email us

Video Specs

Q – What Video format do you require to produce a Video Brochure product?
A – AVI (Xvid codec), MP4 (Mpeg 4 codec) would be ideal, however if you do have a video that is in another format, we can help you convert it to the correct specs.
A – 2.4” and 2.8” supports AMV video format or AVI format (MJPEG codec) that will require using our proprietary video converting software, all other screen sizes support general video format can be converted by any free video converting software.

Q – What aspect ratio should the video be supplied in?
A – Our 2.4” and 2.8” screen sizes support 4:3 aspect ratio. Screen sizes 3”, 4.3”, 5”, 7”, 9” and 10.1” support various forms of wide angle aspect ratios

Q – What is the resolution of your screens?
A – 2.4” and 2.8” support 320 x 240 resolution
A – 3.0” supports 400 x 240 resolution
A – 4.3” and 5.0” support 480 x 272 resolution
A – 5.0” also comes in a higher range which supports 800 x 480 resolution
A – 7.0”, 9.0” and 10.1” supports 1024 x 600 resolution

Q – What resolution does your processor chipset support?
A – 2.4” and 2.8” processor supports 320 x 240 resolution
A – 3.0” supports 400 x 240 resolution
A – 4.3” processor supports 480 x 272 resolution.
A – For the higher end product range we have processors that can be used for a 4.3”, 5.0”, 7.0”, 9.0”, 10.1” which supports 1280 x 720 resolution.

Q – What are the FPS required for your video screens?
A – 2.4” and 2.8” supports 21 FPS
A – 3.0”, 4.3”, 5.0”, 7.0”, 9.0”, 10.1” supports 25 FPS

Q – What bit rate should the video files be in?
A – 2.4” and 2.8” we recommend minimum 2000 kb/s
A – 3.0” we recommend minimum 1000 kb/s
A – 4.3” we recommend minimum 1000 kb/s (for processors that support 480×272 resolution)
A – 4.3”, 5.0”, 7.0”, 9.0”, 10.1” screen sizes, we recommend 2500 kb/s bit rate

Q – How long of a video can we store in a Video Brochure Product?
A – It is subject to the built in memory, usually our standard built in memory supports 20 minutes of video that are compressed using medium quality video specifications. Our minimum storage memory capacity is 5 minutes and maximum can be a few hours.

Q – Can you have more than one video?
A – Yes, depending on the length of the video you can have hours of video broken down into many small videos. For multiple video options we recommend having video control buttons

Q – Can we change the video files in the device?
A – Yes, our products are usually configured to support the end user to change or delete the video files in the device. However, if you want the video files to be locked, we can provide that option as well.

Battery Information?

Q – What kind of battery do you use and is it safe?
A – We use Lithium Ion Polymer Battery, which comes fitted with a safety circuit to prevent damage due to overcharging.

Q – How many times can we recharge the battery?
A – You can recharge the battery about 500 times or 1 year (whichever comes first)

Q- How long will the battery last?
A – Our standard continuous play time for most of our products are 1.5 – 2 hours continuous play time. But if you want a longer playtime, we offer that too.

Q – How do you charge the device?
A – All our products come with a Micro-USB port for you to re-charge the device

Q- How long does the battery last on standby mode?
A – All Lithium Ion batteries have a self-discharging property. Under normal conditions the battery self-discharge rate is approximately 4mA per day (subject to weather conditions). In extreme hot or cold weathers the self-discharge rate will increase.

Q – I have had problems when buying from other suppliers and the battery reaches us almost empty. Why is that? Will I have the same problem buying Manduck Media products?
A – Inexperienced or unprofessional manufacturers sometimes pack the units incorrectly, that causes the units to play in the carton while in transit, which results in the units having very little battery left.
A – Poorly designed circuit boards drain batteries in when the device is on standby mode. A professionally designed circuit board, such as Manduck Media mother boards are designed to prevent any additional battery consumption. You will not have such problems with our products. At Manduck Media we pay attention to small details to ensure the highest success rate for your campaign.

Product Options?

Q – What size brochures can you produce? A – We can produce any size you like; the limits are to your imagination to be honest. We can produce sizes from your standard business card size 2”x3.5”, and different sizes such as 5”x7”, 6”x9”, 8”x8”, 10”x13” and as long as we can fit all the electronics and the LCD screen into your product you.

Q – Can I add buttons to the product
A – Yes, you can add buttons with different functions (subject to space availability with the product you choose).

Q – Do I get a pre-production sample with my order?
A – Typically on smaller order we do not provide a pre-production sample / prototype. This service is available at an added cost. If the order is a large quantity we will do a pre-production sample for proof of concept. For smaller print runs we send you hi-res images and/or video demo to show you the pre-production sample for your approval.

Q – What is the minimum order of your products?
A – Depending on the product we have a minimum of 50 say on a business card, but will go up to minimum of 100 units on a hardcover product. Really depends on the product you choose.

Q – Do you sell video modules or video slugs?
A – We do sell video slugs or video modules to printing and fulfillment houses all around the world. They are designed in a way that can be easily and quickly wrapped with a printed card at your end.

Some Key Points.

Dark Screens and Dead Pixels
Dark screens and dead pixels result in the device not comfortably view-able in brightly lit environments. We ensure our clients get high quality products with clear bright HD looking screens providing a wow effect for our clients every time.

Second Hand Chipsets
One of the common cost cutting measures used by many manufacturers is the use of second hand flash memory chips, which will often fail after a few months. At Manduck Media we will not compromise our quality, even if you ask us to.

Cheap Batteries
We have come across cheap blue colour Li-Ion batteries (instead of grade “A” silver Li-Ion Polymer batteries used by many companies as well as poor workmanship), resulting in a higher defective rate, quicker battery discharge and deterioration rate. Our Li-Ion Polymer grade “A” batteries come fitted with a safety circuit to prevent accidents due to overcharging as well as ensuring that batteries drain is minimal while your goods are in transit.

Do you want to learn more About Manduck Media?